Privacy Policy

Jeet Couriers (“Jeet Couriers“, “we“, “us” or “our“) provides local and international courier and shipping services across Canada and India, and to other countries as requested by our customers. This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, and the choices and rights you have. It applies to our website, www.jeetcouriers.com, and to the shipping and related services we provide online, by phone, by email, or in person.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Information we Collect

  1. Contact details: name, phone number, email address, and billing, pickup and delivery addresses for senders and recipients.
  2. Shipment details: description, weight, dimensions, declared value and contents of parcels, special handling instructions, and delivery preferences.
  3. Customs and identity information: for international shipments, we may need identification details, tax or business numbers (such as GST/HST or GSTIN), invoices, and other documents that customs and regulatory authorities require.
  4. Payment information: billing name and address, and payment confirmation details. Card payments are handled by third-party payment processors; we do not store full card numbers on our own systems.
  5. Communications: messages, quote requests, enquiries, complaints, claims, and feedback you send us.
  6. Device and usage data: IP address, browser type, device type, operating system, pages visited, referring pages, and the date and time of visits.
  7. Tracking and delivery events: scan events, location updates, delivery confirmation, and proof of delivery, which may include a recipient’s name or signature.

2. How we use your information

  • To provide quotes, accept bookings, collect, transport, clear, and deliver shipments.
  • To prepare customs, export, and import documentation and arrange clearance.
  • To provide tracking, delivery notifications, and customer support.
  • To process payments, issue invoices, and manage accounts.
  • To handle claims, loss, damage, delay, and disputes.
  • To verify identity and prevent fraud, misuse, and prohibited or dangerous shipments.
  • To comply with legal, customs, tax, security, and regulatory obligations in Canada, India, and other countries of transit or destination.
  • To operate, secure, and improve our website and services.
  • To send service-related messages, and, where you have agreed or where the law permits, news and promotional messages.

3. Consent and legal basis

We collect, use, and disclose personal information with your knowledge and consent, except where the law permits or requires otherwise. Consent may be express (for example, ticking a box or giving us details to arrange a shipment) or implied, depending on the circumstances and the sensitivity of the information. We rely on the following grounds, as applicable to your location:

Canada: the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. Our commercial electronic messages follow Canada’s Anti-Spam Legislation (CASL).
India: the Digital Personal Data Protection Act, 2023 and related rules, including consent and legitimate uses permitted under that Act.
Other countries: where laws such as the EU/UK General Data Protection Regulation apply to you, we process your data to perform our contract with you, to meet legal obligations, for our legitimate interests (such as security and service improvement), or with your consent.
You may withdraw your consent at any time, subject to legal or contractual restrictions. Withdrawing consent may mean we can no longer provide some or all of our services.

4. Who we share information with

We do not sell your personal information. We share it only as needed for the purposes in this policy:

Recipient

  1. Carriers, airlines, freight forwarders, delivery partners, and agents in Canada, India, and destination countries.
  2.  Customs brokers and customs and border authorities
  3. Service providers
  4. Law enforcement and regulators
  5. Successor businesses

Why

  1. To transport and deliver your shipment, including final-mile delivery.
  2. To clear shipments and meet import and export Website hosting, IT support, communications, analytics, accounting, and customer-support tools, bound to use data only for our purposes.
  3. Website hosting, IT support, communications, analytics, accounting, and customer-support tools, bound to use data only for our purposes.
  4. Where required by law, court order, or to protect rights, safety, and security.
  5. In a merger, sale, or reorganization, subject to confidentiality and legal protections.

5. International transfers

We do not sell your personal information. We share it only as needed for the purposes in this policy:Because we serve customers in Canada, India, and other countries, your personal information will be transferred to, stored in, and accessed from countries other than your own, including Canada and India. These countries may have privacy laws that differ from those where you live, and your information may be accessible to local courts, law enforcement, and national security authorities under their laws. We take reasonable steps, including contracts and security measures, to ensure that service providers and partners protect your information to a comparable standard.

6. Customs and regulatory disclosures

International shipping requires us to disclose shipment contents, declared values, and the names, addresses, and identification details of senders and recipients to customs, border, security, and tax authorities, such as the Canada Border Services Agency (CBSA), Indian Customs, and authorities in destination or transit countries. These disclosures are legally required, may be shared between governments, and are outside our control once made. We cannot ship international parcels without this information.

7. Cookies and analytics

Our website uses cookies and similar technologies to keep the site working, remember your preferences, understand how visitors use the site, and improve it. Types we may use include:

  • Essential cookies needed for site functionality and security.
  • Analytics cookies that help us understand site traffic and performance.
  • Functional cookies that remember settings such as language or form entries.
    You can control or delete cookies through your browser settings. Blocking some cookies may affect how the site works. We may use third-party analytics tools (for example, Google Analytics), which have their own privacy practices.

8. Retention

We keep personal information only as long as needed for the purposes described in this policy, or as required by law. Shipping, customs, tax, and accounting records are generally kept for the periods required by Canadian and Indian law (commonly six to seven years). When information is no longer needed, we securely delete, destroy, or anonymize it.

9. Security

We use reasonable physical, technical, and organizational safeguards to protect personal information from loss, theft, and unauthorized access, use, disclosure, or alteration. These include access controls, secure connections (HTTPS), and confidentiality obligations for staff and partners. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a breach creates a real risk of significant harm, we will notify affected individuals and the relevant authorities as required by law.

10. Your rights and choices

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you and ask how it is used and shared.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your information, subject to legal retention requirements.
  • Withdraw consent to certain uses, including marketing communications.
  • Object to or restrict certain processing, and request a portable copy of your data, where applicable.
  • Nominate another person to exercise your rights (India) and use our grievance process.

    We may need to verify your identity first, and we will respond within the timelines required by applicable law. To stop marketing emails, use the unsubscribe link in any message or contact us directly.

11. Children's privacy

Our website may link to third-party sites, such as carrier tracking pages or payment providers. We are not responsible for their privacy practices, and we encourage you to read their policies.

12. Third-party links

Our services are intended for adults. We do not knowingly collect personal information from children under 18 without verifiable parental or guardian consent. If you believe a child has given us personal information, please contact us and we will delete it.

13. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when it was last revised. If we make material changes, we will post the updated policy on this page and, where appropriate, notify you. Continued use of our website or services after changes take effect means you accept the updated policy.

14. Contact us

For questions, access or correction requests, complaints, or to withdraw consent, contact our Privacy Officer:

Jeet Couriers
Attn: Dispatch
317, Brisdale Drive, Brampton, ON, Canada
Email: jeetcouriers@gmail.com
Phone: 905-460-6064
India office (if applicable): Model Gram, Kochar Market, Ludhiana, Punjab, 141001.

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